Terms of Service

These terms apply to your use of WorkStream — this website, the web app and the desktop app (together, the “Service”) — provided by Hana Platform. By creating a workspace, accepting an invitation or using the Service, you agree to them.

If you accept these terms on behalf of an organisation, you confirm you are authorised to do so, and “you” means that organisation. A separate written agreement with us, if you have one, takes priority where it differs.

• You must be at least 16 and give accurate account details.
• Keep your password safe and tell us promptly about any unauthorised use. You are responsible for activity under your account.
• The person who creates a workspace is its Owner and controls who is invited, what roles they have and which features — including screenshots — are switched on.
• Owners and Admins are responsible for the people they invite and the permissions they grant.

WorkStream includes optional features that observe work, such as activity screenshots, idle detection and device approval. If your organisation turns these on, it must:

• tell the people affected, clearly and in advance, what is collected and why;
• have a lawful basis and any consent required by the employment, privacy and other laws that apply to it; and
• use what it collects only for legitimate, proportionate workplace purposes.

You are responsible for how your organisation configures and uses these features. See our Privacy Policy for exactly how screenshots work.

You agree not to:

• use the Service to break the law or to monitor anyone without the notice and basis the law requires;
• upload anything unlawful, harmful or that you don't have the right to share;
• try to access accounts, workspaces or data you are not authorised to see, or bypass security or role restrictions;
• disrupt the Service, overload it, or probe it for vulnerabilities without our written permission;
• copy, resell or reverse-engineer the Service, except where the law expressly allows it.

You own the content you put into your workspace. You give us permission to host, process and display it only as needed to provide and support the Service for you, and as described in our Privacy Policy.

You are responsible for the accuracy of that content and for having the right to share it with us — including personal data about your team members and clients.

Fees, billing periods and any limits are those agreed in your order or quote. Unless agreed otherwise, fees are payable in advance and are non-refundable. We will give reasonable notice before changing the price of an existing plan. If fees go unpaid, we may suspend the workspace after notice.

We grant you a limited, non-exclusive, non-transferable licence to install and use the WorkStream desktop app for use with the Service while your workspace is active. The app may download and install updates published by your workspace's administrators.

We work to keep the Service available and secure, but it may occasionally be interrupted for maintenance, updates or reasons outside our control. We may improve, change or retire features over time; if we remove something material to paying customers, we will give reasonable notice.

You can stop using the Service at any time, and a workspace Owner can ask us to close the workspace. We may suspend or end access if these terms are seriously or repeatedly breached, if we are required to by law, or to protect the Service or other users.

When a workspace is closed, the Owner can ask for an export of its data first. After closure we delete workspace data as described in our Privacy Policy.

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties such as merchantability, fitness for a particular purpose and non-infringement. Reports, totals and invoices are calculated from the data entered; you are responsible for checking them before relying on them.

To the extent the law allows, neither party is liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Our total liability arising from the Service in any twelve months is limited to the fees you paid us for the Service in that period. Nothing in these terms limits liability that cannot be limited by law.

You will defend and compensate us against claims brought by third parties — including your employees or contractors — arising from your content, or from your use of monitoring features in breach of these terms or the law.

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute, unless the law where you live gives you the right to bring proceedings there.

We may update these terms. We will change the date at the top and, for significant changes, tell workspace Owners in advance. Continuing to use the Service after changes take effect means you accept them.